Public Service Message - BFY parts

71_georgia_beetle wrote: Customer service, that's what is obsolete. I hate to slam a company and most of the time I just shake my head at bad service but DAMN!. April 10 I placed an order with the BFY Obsolete.com, 18 parts at $115.30. Mostly cosmetic stuff but a few need now mechanicals. 10 days go by and my account status has not changed. I shot them a note inquiring about the order. I received an email back from Darren Dudley that stated "You should have them any time". Another 7 days go by and I received a package, a small and light package. Light by 10 parts. In the partial package was a hand written slip that contained what items were missing. It stopped after 3 parts. I immediately picked up the phone and contacted them. If I'm lying, I'm dying. The person on the phone told me "well maybe he got tired of writing, the rest of your parts will be a few days behind this partial shipment". Unconventional but I have parts coming.............so I thought. For those keeping track at home we are now on day 17. I forgot to add that one of the parts in the order was wrong, ordered a RH tail light received a LH, shipped back at my expense and so on and so on. Another ten days go by and nothing. I emailed again inquiring about the remaining parts and the returned tail lens. "Hello Scott, Yes, we did get your return, and we did send the back ordered items off to you. You should have them any time. Sincerely, Darren @ BFY" That was received 10 days ago. We are now on day thirty something. One month and one week. No parts, no info, no tracking number, nothing, nada, zilch..............
So now I'm going to have to use my charge back rights with the credit card company and blah, blah, blah. OH wait! here is the really cool part, my account, the one at BFY Obsolete.com, the one that has had my password locked in my browser since day 1...........gone. No problem I'll use the recover password.......nope "email not valid". OK wise ass I still have the email with the "click here" to sign in when I signed up.........well the joke is on me, my account has been deleted. I have all these emails that say I have an account but all of the sudden......................flat line, fail to exist.

(steps off soapbox) Thanks Scott

71_georgia_beetle wrote:Today is day 41 and I received a package. A very small and light package. One billet sump cover and a F U note that stated the remaining items would not be shipped and they would issue a refund. What about my tail light that I sent back? "Well, uh, the guy that handles returns is on vacation and won't be back for a week. I'll have to talk to him."

What a joke this company is. Please keep them in mind when you need a good screwing.

71_georgia_beetle wrote:Day 56 and nothing yet. Had to put it in dispute with AMEX. Worthless!

71_georgia_beetle wrote:Day 67! Nothing!

71_georgia_beetle wrote:72 days and I have a refund!!!!!!!!!!!! Amazing costumer service, they got my money back to me in under a year! Well I did have to cattle prod them with the charge back from my CC company but what the hell.............it's here.

Worthless