Advance Auto Parts

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Re: Advance Auto Parts

Post by vwtattooed on Thu Nov 12, 2009 5:33 pm

all this is just more reason to come see me at Summit!!! i work in customer service and returns and unfortunately you all are right..everywher has those few people who are just there for a paycheck. it is usually those people who make a bad impression first and dont give the rest of us who give a shit a chance to make a good impression. we dont carry everything for the aircooled vws...but we are a Scat dealer and a Pertronix dealer. we can order some things and some(a few) are in stock. if anyone ever needs anything just give me a call..770-288-3200 ext.4524. just tell me you are a member of Ga. Dubs.
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Re: Advance Auto Parts

Post by vwgirl on Fri Nov 13, 2009 12:40 pm

Thanks for the heads up on summit. It looks like a cool place, but its kind of far.

I got an apology email back from the dm of the Florida store from the email I sent Monday. Haven't heard anything back yet from my phone call Wed about the Georgia store...

Thanks for the support guys:) this experience has made me realize that I really need to shop around for my main parts supplier

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Re: Advance Auto Parts

Post by Clyde on Fri Nov 13, 2009 8:04 pm

It's hard to believe they warranteed a coil. You could fry one every day and take it back, until they go out of business.

In my experience, electrical and carburetors are never waranteed.
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Re: Advance Auto Parts

Post by vwgirl on Fri Nov 13, 2009 9:32 pm

O
Clyde wrote:It's hard to believe they warranteed a coil. You could fry one every day and take it back, until they go out of business.

In my experience, electrical and carburetors are never waranteed.

Honestly I didn't expect it to, but it is their policy not mine... and how exactly do you fry a coil? I couldn't even tell you how old that one was. .. but then again it was a Bosch blue coil, so I'm surprised it died. I think that's the first coil ive ever bought... oh wait no its the second... my squareback didn't have one when I got it

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Re: Advance Auto Parts

Post by Bugman114 on Fri Nov 13, 2009 11:40 pm

well, the policy on electrical parts is somewhat dependant on the store manager. some items that we sell, say "see store for warrenty info" (something like that), and its dependant on the store manager. for example, a guy kept comming in every couple of days to warrenty out a water pump. he bought the expensive $50 pump for his old POS camero. but came back every 3 to 4 days cause the pup tore to bits. i asked him why the pump kept blowing up, and he said its cause he drag races the car at the atlanta motor speed way every week, and sometimes on the street. when the manager over heard that, he told him that was the last pump he was getting because its his fault the pumps kept going bad. he had already gotten 8 water pumps. and he was told that if he broke the new pump, he would have to buy a new one, and would ony be allowed one swap. he finally bought an electric pump after that, lol. personally i think its a good idea the manager did that, because that guy was just taking advantage of the warrenty, and was purposly destroying the pump, and costing the store hundreds of dollars. 8 pumps times $50 = $400 in "defective pumps".

But yes, advance does have a warrenty on most electrical items, and if it does go bad, the will swap it out. some stores have a limit on how many times they will swap out the item, and others will keep swapping it out (usually the stores whose managers are morons, and don't pay attention to stuff like that). some items can be checked to see if it is infact defective, like ignition modules, sometimes spark plug wires, and batteries. because many times a customer will come in, purchase an ignition module, come back saying it was defective, as the car didn't start. i'll test it, and it turns up good, then they get mad, because they swaer its bad, even tho it tested good. the thing about that is, if we did swap the module out, not only does the ammount of the module come out of our sales resulting in negative shrink (losses), but the store doesn't get any credit for the module if the company finds the module does in fact work. same with batteries. customers will come in the store swearing their battery is bad, even tho it may test good.

a lot of times its hard to know exactly what to do. on one hand you want to keep the customer happy, but on the other hand, you don't want to break company policy by giving them another part or battery, because if/ when someone finds out, you are the one in trouble. some people have actually been fired for doing stuff like that. Of course there are always those customers whom, you can never satisfy. once a customer came in and said he needed some motor mounts. he told me the symtoms of the car (can't remember what he said), and i told him that doesn't sound like the motor mounts. he said hes gonna listen to his mechanic who is ASE certified, so i said, OK, and sold him the parts, telling him, that if they are installed they can NOT be returned because of company policy. he said OK, and left. the next day he calls the store, and says that the motor mmounts were defective, and that he wants his money back PLUS money to pay the mechanic for installation and removal of the supposed defective parts. I couldn't help but chuckle when he said that. the manager said that he would take the parts back and refund them, but that was it. then the guy said "well just give me $50 and we'll call it even". of course the manager told them "NO". So they called the 1800 # and complained. the district manager (DM), called the store, and said to go ahead and refund the parts, have them fill out a claim form (for the labor cost to install and rmove the parts). of course that got denied. and that was that. they called the store a few times after that and was told they were denied, and to have a great day. lol Oh, and when they returned the parts, they were in perfect condition. rubber was still good, no tears or anything.

Soo, point is, that sometimes you just can't please everyone, especially when the customers are just plain stupid, and try to do some dumbass shit like that. when that happens all you can do is smile and nod, and try not to laugh at them, and yell "WTF IS WRONG WITH YOU???" or "Dude, are you serious? are you really asking me that???"
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Re: Advance Auto Parts

Post by Clyde on Sat Nov 14, 2009 8:16 am

I'm a machinist for my day job, and use files all the time. Craftsman warrantees their files (really stupid move- it's a wear item). The people at Sears know me well, and are quite ashamed of the policy.

I buy my tires there to make up for it:-)
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Re: Advance Auto Parts

Post by vwgirl on Sat Nov 14, 2009 9:06 am

Clyde wrote:I'm a machinist for my day job, and use files all the time. Craftsman warrantees their files (really stupid move- it's a wear item). The people at Sears know me well, and are quite ashamed of the policy.

I buy my tires there to make up for it:-)

Too bad you don't have one of their lifetime alignments to go along with those tires...

Did you hear about Sears cancelling all credit cards that hadn't been used in a year? I'd only had my card for 10 years, but they cancelled my grandmothers who'd had it for 50. oh well, I got a better card when I reapplied

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Re: Advance Auto Parts

Post by vwtattooed on Sat Nov 14, 2009 12:39 pm

THIS REALLY IS REASON TO USE VW SPEACIALTY SUPPLIERS...SUCH AS HERRELLS AND STOCKORNAUT OR PRO-FLOW. THEY HAVE KNOWLEDGE OF WHAT WE ARE WORKING ON AND CATER TO US SPECIFICALLY. I MEAN IF YOU THINK ABOUT IT..YOU WOULDNT GO TO A GYNECOLOGIST CAUSE YOU HAD AN EARACHE! IF WE SUPPORTED THESE SHOPS MORE THEIR PRICING WOULD REFLECT THAT. MORE DEMAND=MORE SUPPLY=BETTER DEAL FROM THEIR SUPPLIER AND HOPEFULLY THEY IN TURN PASS THAT ALONG. AND YES VW GIRL SUMMIT IS A DRIVE FROM WHERE YOU ARE...WHICH IS TOO BAD CAUSE WE ARE LOOKING FOR A FEMALE SALESPERSON WITH YOUR KIND OF PARTS KNOWLEDGE AND EXPERIENCE.
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Re: Advance Auto Parts

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